Android (iOS) Phone 📱 Won’t Connect to a Wi-Fi Network, 🌐 No Internet Connection

Hello everybody! In today’s video, I’ll show you what to
do if your smartphone or tablet can’t connect to a Wi-Fi network, or it gets connected but
you cannot go online anyway. Nowadays, you can find a Wi-Fi router in almost
every home. There are lots of public Wi-Fi networks around
– in shops, cafes, shopping centers and other places, so you can be online all day long
even without having to use mobile data connection. But what can you do if your phone won’t
connect to a Wi-Fi network, or cannot go online even if the Wi-Fi connection is active? In this video, we will find out why it happens
and how to fix this problem. Sometimes, there may be difficulties with
connecting to a specific network, and sometimes the phone maintains a stable connection to
the router, then gets disconnected and you can establish a connection again. Another typical problem is that your phone
can’t connect to the network after you replaced a router, modified its settings, installed
new apps and so on. Why your phone can’t establish a Wi-Fi connection
and how to fix it First of all, it’s necessary to find out
what is the actual problem in your situation: The phone can’t connect to a Wi-Fi network. It says “saved”, or keeps “obtaining
IP address” all the time, displays an authentication error, wrong password error, or an error when
connecting to a Wi-Fi network. The phone is connected to a Wi-Fi network
but there is no Internet connection Next to the network icon, you may see either
words like “No Internet access” or an exclamatory mark; otherwise, notifications
may not be shown, but there is no Internet access for your browser or for other apps. No matter what specific problem you are facing,
whether it is a home or public network that you are trying to connect to, here’s the
short list of things you should do in the first place:
On your phone, turn Wi-Fi off and on, or just restart the phone – that’s only for the
better. Restart the router if you have access to it. Just turn the power off for a few minutes,
and then turn it on. Check if other devices can get connected and
if they have proper Internet access: This step is especially important if you have difficulties
in connecting to your home Wi-Fi router. If your phone can’t connect to a public
Wi-Fi network at a cafe or shop, probably there’s an issue with the hotspot. It might be glitching, out of order, or malfunctioning
because of too many client devices. Connect to a different network or try connecting
to the same network a bit later. Remember when exactly the problems started. Was it after you had modified some router
or phone settings, connected new devices, installed new apps? Thinking about it may give you a clue and
help you fix the problem soon. So, let’s begin with looking into the case
when you can’t connect to a Wi-Fi network at all. Errors when trying to connect to a home or
public Wi-Fi network If you have one of the following issues:
“Saved, Secured WPA” error “Authentication error occurred” or “Authentication
problem” It take a long time for the phone to connect
to the network, or it says all the time “Obtaining IP address…” Here are some helpful solutions for the case
when your device used to be connected to this specific network before, but for some reason,
it can’t establish a connection now. First of all, restart the mobile device and
the router. The second step is to remove this Wi-Fi network
from your phone. Open Wi-Fi settings, select the network, open
its properties and choose “Forget network.” On iPhone, open Wi-Fi settings and tap on
the troubled network. Then tap on “Forget this network” and
confirm your decision by touching “Forget.” After that, select this network from the list
again, enter the password and try connecting to it. The third step I’d recommend is to reset
network settings. On Android, you can do it in the “More”
or Advanced” section of the menu. Look for “Reset Wi-Fi, mobile & Bluetooth.” Depending on the Android version and phone
model, these settings may look a bit different than here. On an iPhone, open Settings>General>Reset
and push “Reset Network Settings.” Confirm your choice. Having done that, you will need to connect
to the wireless network again. It’s quite possible that this simple trick
will get things up and running again. If you encounter “Authentication error,”
“Authentication problem” or “Saved, Secured” issue, often it means that you
have given the wrong password for this specific Wi-Fi network. So first of all make sure you enter the correct
password. You can try using this password to connect
another device. If you forgot the password, you can look it
up in the router settings or in the settings of a computer already connected to this network. You can learn more about router settings from
our YouTube channel as it features an entire series of tutorials on all aspects of configuring
a router. Also, you can try removing the network – and
a little earlier in this video, you could see how to do it. Sometimes you may see the “Saved, Secured”
issue or encounter authentication problems because your phone kind of “dislikes”
some settings of the Wi-Fi network configured in the router. These may include network mode (b/g/n/ac),
security settings, channel and its width, region etc. There are cases when a phone couldn’t connect
to a Wi-Fi network until the network name (also known as SSID) was changed. In this case, you can try modifying some router
settings, by opening the wireless settings tab. Of course, it only works when you are experiencing
trouble with your home network. If you enter a password and the Wi-Fi connection
actually freezes saying “Obtaining IP address…” Here’s why it could happen:
Automatic IP settings are disabled for your phone (it may be using a static address)
The DHCP server on the router is disabled or glitching. By default, the DHCP server is always enabled,
and it is unusual to disable it. If you are sure this setting has not been
changed, leave this option out. There might be other limitations on the part
of the router – For example, your device may be blocked in the router settings. The solution is quite simple. On your smartphone, open properties for the
specific wireless network and make sure that “IP Settings” line has the value “DHCP.” If it says “User” or “Static”, change
it to “DHCP.” Check if the DHCP server on the router is
working properly. If other devices get connected seamlessly
without your having to enter static IP addresses, then it works just the way it should. After all, remember that your device may be
blocked in the router settings (especially if these settings are managed by someone else),
so if you can’t change the settings, you’d better look for another network to use. Watch another video in our channel to see
how to configure a wireless network on a router. Select the mode used by the wireless network. If it is set to a specific value, for example,
n (Onlу n, or Onlу g), then set it to “Auto.” And vice versa, if the current setting is
“Auto”, try changing it to “n.” Save the settings and restart the router. In Wireless Security settings, enable WPA2-PSK
and AES encryption. Make sure your password is at least 8 characters
long. Try changing the setting here so your actual
region is selected. Leave the “Channel” setting at “Auto”,
and channel width at 20/40 MHz, or try using the width of 40 MHz to see if it improves
the situation. The wireless network name (that is, SSID)
should not contain other letters than Latin. Don’t forget to save settings every time
and restart your router! And make sure you remember what settings you
change and how. The phone is connected to a Wi-Fi network
but there is no Internet connection Now let consider the case when the phone is
connected to a Wi-Fi network but there is no actual Internet connection. Very often, it happens because of some Android
settings, for example, time and date, problems with DNS addresses and certain apps (for example,
the one called Freedom). Sometimes, everything works fine except YouTube
and Google Play, Or it says there is no Internet connection, Or there is connection to a Wi-Fi
network, but you can’t go online. The first thing to find out is whether other
devices using this network can establish an Internet connection. If they can, then look for issues in your
phone. If they can’t, you need to check the router
first. Secondly, try connecting your phone to another
wireless network. This way, there is also a chance to understand
where the problem comes from – the phone or the router. If it’s the router, find what exactly has
to be fixed, Unless it’s a Wi-Fi network of a shopping center or a cafe. If it’s the smartphone, open its settings
to modify them. Set up time and date
Check if your device has proper time and date settings. Who would ever think a phone may have trouble
connecting to a wireless network only because time and date were a bit wrong?… Yet it does happen. So open Android settings and make sure everything
is correct. You can try disabling automatic settings and
configure everything manually. DNS issues
Sometimes a phone establishes a proper Internet connection only after you change Wi-Fi network
settings so that it works with Google Public DNS addresses .
Open properties of the Wi-Fi network your phone is connected to, and add the following
DNS addresses: Now the Internet connection should be working
properly. You can also try turning Wi-Fi on and off
or restarting the phone. Proxy server on Android
In the wireless network settings on your phone, you can also find proxy server options. If proxy server is enabled, most likely your
Internet connection will not work. So open properties for a specific Wi-Fi network
and make sure that the proxy server is disabled. Remove VPN configuration on iPhone
If you have VPN configured on your iPhone, such VPN profile may interrupt with your Internet
connection. For example, the Wi-Fi icon is not displayed
when connection is established, or you can’t go online by Wi-Fi, and it is only possible
with mobile data connection. Sometimes Internet access is disabled for
some apps only, for example, Viber, WhatsApp, FaceTime, While Safari works seamlessly and
all websites open without any difficulties. All you need is to open the settings and remove
the VPN profile. Go to General – VPN. Select the profile and remove it. Wi-Fi doesn’t work because of some apps
If you lost an Internet connection after installing a new app, try removing it. Too often, people complained about the app
called Freedom which can somehow disable Internet access for devices connected by Wi-Fi. In the end, there’s a phone connected to
a wireless network but it can’t download anything. If you encounter the same issue, open Freedom,
find its settings, tap on “Stop” and only then remove the application. Sometimes, other applications can also affect
the Internet connection. Try and remember what apps you installed recently
and try to fix the problem by removing them. Reset the network settings or reset your Android
phone If nothing helps, it’s time to consider
resetting the network settings. A little earlier in this video, you could
see how to do it. Doing it is not going to influence your other
settings, apps, or personal data. The only inconvenience you’re going to face
is having to re-enter passwords to all wireless networks you may have used before. After all, even if resetting the network configuration
can’t fix the problem, the last resort is to reset your phone completely. Do it only after you know for sure that the
problem is in your smartphone and none of the methods in this video really worked. That’s all for now! I hope this video helped you to fix the connection
issue. Don’t forget to click the Like button and
subscribe to our channel. Push the bell button to receive notifications
and never miss new videos. Leave comments to ask questions and share
your opinion. Thank you for watching. Good luck.

One Reply to “Android (iOS) Phone 📱 Won’t Connect to a Wi-Fi Network, 🌐 No Internet Connection”

  1. 👍 Watch what to do if your smartphone or tablet can’t connect to a Wi-Fi network, or it gets connected but you cannot go online anyway!!! Click Like button and subscribe to Hetman Software channel! We will be glad to answer any questions in comments!

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